Are you an executive leader who wants to be more effective at work and get better results?
Did you know that research has demonstrated, that the most effective leaders model high emotional intelligence, and that EQ can be learned? It takes self-awareness, empathy, and compassion to become a more emotionally intelligent leader.
Commonly known as people or interpersonal skills, emotional intelligence skills like negotiating, building morale, and maintaining relationships are key to a leader’s success.
Here are three emotional intelligence-based communication skills leaders need to be successful including valuable tips to develop them:
1. Delivering bad news
No one wants to be the bearer of bad news, but authentic leaders know that it's all part of the job. The ability to deliver unfortunate news tactfully is what sets mindful leaders apart.
Tip: Deliver bad news in person rather than via email or memo, take responsibility, be as truthful as possible, and give employees an opportunity to respond and discuss how the news impacts them.
2. Saying no
In any leadership position, saying no to employees and ideas is an important part of the job. The ability to turn people down with compassion is critical.
Tip: Empathize with people when saying no to let them know you understand the situation, explain your reasoning for saying no, and end the conversation on a positive note by offering your open invitation to listen and another way to help.
Most leaders are negotiating throughout the day — with clients, with employees, and with friends and family. The most successful negotiators remain fair, honest and considerate of others' desires while advocating for what they want.
Tip: Look at the situation through the other person's eyes, be prepared to offer several options, demonstrate that you've heard and understood their viewpoint, and offer to help out in some way to demonstrate that you're collaborative and a team player. focusing on "we".
Dr. Maynard Brusman
Consulting Psychologist and Executive Coach|
Trusted Leadership Advisor
Emotional Intelligence & Mindful Leadership Workplace Expert
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